Hello!

I have camera Wanscam HW 0043 and I need choose better quality for recording during night but I cant. I have paid account and I cant change resolution for recording in CameraFTP software. Where is problem ? I have little picture and cant see nothing  cats, mouse... Camera support 720p quality but I cant change in program. In original viewer software is more better quality. 

Best regards 

Picture:  http://imgur.com/a/n9iMw

If you use a regular IP camera or DVR/NVR, then the image or video resolution must be set from your device. CameraFTP cloud system will not resize your images/videos.

In your case, please log on to your camera's configuration page (not on CameraFTP website) and set the image resolution or video profile. Some cameras can set multiple video profiles. In this case, please make sure to select a correct video profile for uploading to FTP or SMTP server.