Subscription Agreement    |    Membership Agreement    |    DriveHQ & CameraFTP Privacy Policy

Last Updated: May 18, 2018

By ordering a CameraFTP subscription, you agree to the following Subscription Terms and Conditions in addition to our standard Membership Agreement. “You” refers to yourself and/or any organization or company that the service is ordered on behalf of.


CameraFTP Subscription Service is a recurring subscription-based service. Whether you order a monthly or yearly service, the service will always automatically renew unless explicitly cancelled.

CameraFTP offers 3-day free trial for users to try the Service before ordering a subscription. Users are recommended to order an annual service plan only after they have tried the free service or monthly service plan. After a subscription is ordered, no refund will be offered. If you wish to cancel a subscription, under CameraFTP’s sole discretion, you may receive a prorated amount of credit in the form of a cash balance in your CameraFTP account. The credit can be used toward a new subscription in the future or transferred to another CameraFTP account or DriveHQ account.

All subscriptions are billed continuously on a monthly basis until cancelled by you. Annual service is treated as a pre-paid monthly service with an annual service discount. Multiple subscriptions can be ordered on the same or different dates. The monthly billing date is the day of month when you signed up for your CameraFTP account. If the order date of your subscription is different from your billing date, the first month’s subscription fee will be prorated and the difference will be deposited into your account as a service coupon balance (credit).

The monthly service price of a monthly plan is the price you paid for the subscription; the monthly price of a yearly plan is the price you paid for the subscription divided by 12. It is your responsibility to ensure your account balance always has enough funds to pay for your subscriptions. You can go to the Deposit page at any time to deposit money into your account. On future billing dates, an amount equal to your total monthly subscription fees will be automatically deducted from your cash balance and service coupon balance. If your account does not have enough funds to pay for your subscription(s), the system can automatically debit your credit card or PayPal account if automatic debiting is enabled for your account. Otherwise, a negative balance will be accrued.

If your account accrues a negative balance, a billing statement will be emailed to your registered email address on your monthly billing date until it is brought to a balance above 0. It is your responsibility to ensure that you receive and read all emails sent by CameraFTP. If you accrue a negative balance, there will be a one month grace period, after which CameraFTP may restrict the service or disable your account at its discretion. Any unpaid balance on the account will be kept on record and CameraFTP has the right to pursue collection of it. In the event that collection occurs, you agree to pay the negative balance as well as the collection fee.

Camera Configuration and Subscription Parameters

Multiple subscriptions can be ordered with different recording parameters (such as: image or video recording; resolution; frame rate; retention days; motion recording or continuous recording). Each subscription can have multiple camera licenses of the same recording parameters. Each camera must be configured with correct parameters that match with the parameters of a camera license assigned to this camera.

Your account or your cameras might be blocked if you configure your cameras with recording parameters higher than the recording parameters of your subscription.


Subscriptions can be canceled online at any time by yourself. Before cancelling your subscription, You must reconfigure, factory reset or completely stop your cameras so that they will no longer connect to the CameraFTP servers.

You can log on to and delete all your cameras. If you have a group account, you must also delete all your sub-users. If you have a negative balance on your account, you must make a deposit of that amount. To make a deposit, go to the My Account page, then click Deposit. You can make a deposit by credit card or PayPal. You can also pay by check or bank wire. Please contact customer support for more details.

When you have completed these steps, you can cancel your subscription(s) by logging on to and going to My Account -> Subscribe -> Current Subscriptions. Select an order ID and the “Cancel subscription” button will be displayed on the next page. Click “Cancel Subscription”. After you have cancelled all subscriptions, your account will be automatically downgraded to a free service account. If you wish to have your account deleted, email your request to customer support.

Subscription Renewal, Upgrade, or Downgrade

Subscriptions automatically renew on a monthly basis until cancelled by you. If you ordered a yearly subscription, your monthly rate is the yearly price divided by 12. After the first year, you will continue to be billed monthly.

You must ensure your account always has enough funds to cover future billings by making deposits as needed. You can deposit money to cover future payments. To make a deposit, log on to and go to My Account page, then click on Deposit. You can also enable automatic debiting to your credit card or PayPal account.

To upgrade or downgrade your subscription, you can order the new subscription and then cancel your current one(s). NOTE: You will need to bind your camera(s) to the new license(s). If you have available credit in your service coupon balance and would like to use it toward purchasing a new subscription, contact CameraFTP customer support to have it transferred to your cash balance.

If you accidentally ordered a duplicate subscription or if you failed to cancel your previous subscription(s) after an upgrade or downgrade, you must contact customer support within 3 months if you wish to have duplicate charges waived.


Deposits made into your account are subject to a no-refund policy. Deposits are put into your account in the form of a cash balance. The cash balance shall first be used to automatically pay for a negative balance on your account if you have one. If there is no negative balance, the cash balance can be used to purchase a new subscription. The cash balance can also be left in the account to be deducted automatically on future billing dates. Any amounts made through a deposit and of which are not used to pay for a subscription can be transferred to another CameraFTP account or DriveHQ account.

Automatic Payment Option

CameraFTP can automatically charge your credit card or PayPal account if you have saved your billing info with us and if you enabled Automatic Debiting. CameraFTP does not record your full credit card (or PayPal) information on file. Such information is only recorded with our payment processor.

You must keep your billing info up-to-date. To update your billing info, you must make a deposit of at least $1 into your CameraFTP account. The deposit is used to verify your billing info to be correct. After a deposit is processed successfully, your billing information will be automatically updated.

Please note that your subscriptions always automatically renew regardless of your automatic payment option. If you don't want to be billed again, you must cancel your subscription(s) online.

Late Fee

Your shall pay your monthly service fees on time. Unless agreed otherwise in writing, CameraFTP offers 1 month grace period.

Except as prohibited by law, we may assess a late charge if your account is past due for over 1 month. The late charge is due when we bill you for it. The late charge will be the lesser of 3 percent of the unpaid amount each month or the maximum rate permitted by law. If you fail to pay in full on time, we may use a third party to collect past due amounts; we may report it to credit bureaus; we may suspend or cancel your service or delete your files. You must pay for all reasonable costs we incur to collect any past due amounts, including reasonable attorneys' fees and other legal fees and costs.